Frequently Asked Questions

We make reasonable efforts to ensure that product descriptions, images, dimensions and specifications displayed on our website are accurate. However, minor variations in colour, finish, dimensions or design may occur, particularly for customised or manufactured products. We reserve the right to modify specifications where necessary without compromising the intended functionality or quality of the product.

All prices displayed are subject to change without prior notice and may vary depending on specifications, quantity, customisation, accessories, delivery location and applicable taxes. Quotations issued by us remain valid for the period specified in the quotation. GST and other applicable government charges will be added wherever applicable.

An order is considered confirmed only after receipt of the required payment/advance and written confirmation from us. We reserve the right to accept, reject or cancel an order in case of pricing errors, product availability issues, specification changes or other unforeseen circumstances.

Payment terms are communicated in the quotation or invoice. For customised or specially manufactured products, an advance payment may be required before production begins, and production or dispatch may be withheld until the agreed payment has been received.

Delivery timelines are estimated and may vary due to manufacturing schedules, transportation, availability of materials, force majeure events or other circumstances beyond our reasonable control. Customers are responsible for providing accurate delivery details and ensuring the delivery location is accessible for unloading and installation.

Where installation or assembly is included, it will be carried out according to the agreed scope of supply. Any additional work such as civil work, electrical work, plumbing or site preparation not specifically included in the quotation may be charged separately.

Products manufactured according to customer-specific dimensions, designs, colours or other requirements may not be eligible for cancellation, return or refund once production has commenced. Customers are responsible for verifying and approving customised specifications before production begins.

Customers should inspect products at the time of delivery. Any visible damage, shortage or discrepancy should be reported to us as soon as possible, preferably with photographs and supporting documentation. Claims relating to transit damage may be subject to verification by our team and/or the transporter.

Returns or replacements are considered only in accordance with our applicable return policy. Products that have been customised, used, installed, modified or damaged after delivery may not be eligible for return or replacement unless the issue is attributable to a manufacturing defect or an error on our part.

Warranty, where applicable, is provided according to the specific product and the terms mentioned in the quotation, invoice or warranty document. Warranty does not normally cover damage resulting from misuse, improper installation, unauthorised modification, negligence, accidents, normal wear and tear, or failure to follow recommended operating and maintenance instructions.

Medical furniture and hospital equipment must be used only for their intended purpose and in accordance with the manufacturer's instructions. The customer is responsible for ensuring appropriate installation, operation, maintenance and supervision of products after delivery, unless otherwise agreed in writing.

All content on this website, including text, product descriptions, photographs, graphics, logos and designs, is our property or that of our respective licensors. No website content may be copied, reproduced, modified, distributed or commercially used without prior written permission.

We are not responsible for delays or failure to perform our obligations caused by circumstances beyond our reasonable control, including natural disasters, fire, floods, transportation disruptions, strikes, government restrictions, pandemics or shortages of raw materials.

These Terms & Conditions are governed by the applicable laws of India. Any dispute arising from these terms or a purchase transaction is subject to the jurisdiction of the competent courts at Bhopal Madhya Pradesh, India, unless otherwise agreed in writing.

Yes, we reserve the right to update or modify our Terms & Conditions at any time. Updated terms are published on our Terms & Conditions page with the revised effective date.